Frequently Asked Questions

How do I access student email and Office 365?

The link for student email is now You may need to clear your cache to get to it.

With Office 365, you now have two separate accounts:

1. Office 365 email account.

Use Microsoft Outlook Web App to view and send email from your Galen email account at or using the same user name Galen provided and your password. In Office 365 you will not see our logo, but Galen still administers this account.

2. Personal Microsoft account.

This personal account will give you access to all your existing SkyDrive content, Messenger, and other Microsoft services. You will sign in at and use the same user name and password to access this account as you do to access your email today. Note that Galen no longer administers this account. As a result, we cannot reset the password for you. You can use to reset the password for your personal account.

Please Clear Your Cache!

You may experience problems accessing your Galen Student Email account. If so, you will need to delete your browser's history, also known as "clearing your cache". Since everyone uses different browsers, we have consolidated the most popular browsers and directions on how to delete histories/clear caches.

Microsoft Internet Explorer: On the menu bar, click on Tools then select Internet Options. In the General Tab under Browsing History, click on the "Delete" button. A new box appears. Make sure Cookies and History are checked. Click Delete. Click OK. Restart Internet Explorer.

Mozilla Firefox: Click on Tools, then Clear Recent History. Select Browsing & Download History, Cookies, Cache and Active Logins. Click Clear Now. Restart Firefox.

Google Chrome: Click on the Menu icon located at the top-right side of the browser and then select history. Click on the "Clear all browsing data" button at the top. A new box appears. Make sure "Clear browsing history" and "Empty the cache" are selected. Click on the "Clear browsing data" button. Restart Chrome.

Safari: Click on History, then Clear History and then click Clear. Restart Safari.

If you have questions or need help, contact your local IT Support:
Cincinnati: (513) 475-3643 or
Louisville: (502) 410-6209 or
San Antonio: (210) 249-2483 or
Tampa Bay: (727) 258-6341 or

 Last updated Thu, Jun 13 2013 12:00am

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